Once your shipment is packed into the container, it will journey to Surabaya (for Bali shipments, orders from west java will leave from Jakarta and Central Java Semarang for loading onto a feeder service to Singapore. Once in Singapore and then loaded onto the prime carrier your shipment is then only weeks away from arrival.

We understand the complexities of customs and quarantine clearance in other countries and it’s our responsibility to ensure that you receive all of the shipping information and commercial documentation such as invoices, certificates of origin, and quarantine certificates as soon as possible. As the original bill of lading is not available until approximately 5 days after shipping from Singapore, we will provide you with sufficient documentation and shipping information to get the customs clearance started.

Our customer service team will provide updates to you along every step of the way including official arrival notification from the shipping agent. It is important to note that freight and ancillary charges must be paid well in advance of arrival so that the original documentation can be released and sent by international courier to you. We will advise you of the couriers tracking number, we mostly use DHL for this service.

Should you require any additional information, please “contact us” it will be our pleasure to provide.